Listen to the episode:

---

Check out the trailer:

---

“Working in social service delivering, you become very aware of the peopleness of these systems.”

---

Are you interested in solving challenges through service design? What do you think about local storytelling and knowledge? How can we be more involved in governance?

Interview with Talia Radywyl, the Head of Research and Capability at Today. We will talk about her vision for the future of cities, service design, governance made up of people, design as creative problem solving, and many more.

Natalia Radywyl PhD specialises in ethnography, design research, service design, systemic design, environment design and facilitation. Her clients have ranged from Fortune 500 and government, to NGOs and the community sector. Talia’s project highlights reflect the impact areas she is most passionate about: wellbeing and health, social innovation, urban resilience, open access technology and knowledge, and immigration and refugee experience.

Find out more about Talia through these links:

• ⁠Natalia Radywyl⁠ on LinkedIn;
• ⁠Service designing the city⁠ by Natalia Radywyl;
• ⁠Reclaiming the Commons for urban transformation⁠ by Natalia Radywyl and Che Biggs;
• ⁠Occupying the Commons: A practice for citywide resilience⁠ by Natalia Radywyl;
• ⁠Nanotechnology and global sustainability⁠ by Donald Maclurcan and Natalia Radywyl;
• ⁠Natalia Radywyl⁠ on Google Scholar for further publications;

Connecting episodes you might be interested in:

• ⁠No.093 – Interview with Professor Jeni Paay⁠ about human-computer interaction design;
• ⁠No.192 – Interview with Alison Scotland⁠ about policy-making;
• ⁠No.197R – Problem-solving design-platform model based on the methodological distinctiveness of service design⁠;
• No.200 – NeurodiverCity – An ‘eye-opening’ conversation about bathrooms with Dr Kirsten Day and Lucas Gil Nadolskis;

---